Reference

Real Answers to the Questions You Send Us

Everything players in Las Vegas ask us day to day lives on this page: how PayPal, Venmo and Play+ move money through your account wallet, how identity checks work, and how to reach a person when a question needs one.

Account and wallet questionsPayPal - Venmo - Play+Mobile and desktop accessPayout verification stepsState eligibility first
Explore the Lobby Read FAQ
pequino Real Answers to the Questions You Send Us
ACCOUNT CARE

How We Handle Your Account and Your Money

Credibility here comes from things you can actually test. A payout goes back to the method you deposited with where the rules allow, so a PayPal deposit returns to PayPal. Identity verification happens once, then your documents stay on file for future withdrawal requests. We list which payment rails we accept and which states we serve, and we update that wording when state law moves. If you ever want the account closed, ask and we close it.

Identity you control

Upload an ID once and we store the verified result, so a later payout request doesn't send you hunting for the same document all over again.

Payments you can trace

PayPal, Venmo and Play+ transactions appear in your wallet history, so you can match what left your checking account to what landed in the lobby.

Markets kept honest

We show RTP details only where a game or provider exposes them, and we don't publish a number a studio hasn't given us.

Clear state labels

Each feature says whether it's open where you live. Availability depends on state law and eligible states, and we rewrite the wording as rules change.

AT A GLANCE

What's Wired Into a pequino Account

PayPal - Venmo - Play+
Payment rails linked to your account wallet
iOS, Android, desktop
One login, three ways to reach the lobby
SSL-encrypted sessions
Sign-in, deposits and payout requests travel encrypted
Slots - Live Dealer - Sportsbook
Game categories under one roof
pequino Answers We Owe You Before You Join

Answers We Owe You Before You Join

A question you can't answer is a reason not to open an account, so we put the ones we hear most in one place. Below you'll find how account setup runs, why we ask for a photo ID before a payout, which game categories sit inside the lobby - slots, live dealer tables and our sportsbook - and where the NFL, NBA,

MLB and college football markets live once you're signed in. We keep the wording plain on purpose. If you want to know how a PayPal deposit clears, we give you the steps: open your PayPal app, send to the account number the cashier shows, confirm with your PIN, and the balance lands in your wallet. If you want to know why we

verify identity, we explain the check instead of hiding behind a policy line. Two things we won't do: promise you a result, or pretend every state is open to us. Availability depends on state law and eligible states, and we say that on the page rather than at the end of a form. Read what applies to you, then open the account

and see the lobby.

  • PayPal
  • Venmo
  • Play+
  • Online Banking
  • Debit Card
REACHING A PERSON

Where to Get Help With Your Account

When something needs a human, you shouldn't have to dig for one. Live chat sits inside your account wallet, so the agent can already see the deposit or payout request you're writing about and you don't have to paste reference numbers. Email works when you'd rather send screenshots of a PayPal receipt or a Play+ card. Our articles handle the routine side without a queue: resetting a password, adding a second payment method, checking whether your state is eligible. Start with chat when the issue is about money.

Team online

In-account live chat

Open it from your wallet and the agent can see the pending transaction you're asking about, so account and payment questions usually get sorted in one thread.

Email support

Send us a message with screenshots of your PayPal, Venmo or Play+ receipt and we can trace the deposit against your account record.

Help articles

Short articles cover password resets, adding a second payment method, checking whether your state is eligible and reading the transaction history in your wallet.

Questions You Send Us Most Weeks

These are the ones that land in chat and email again and again, so we've answered them the way we'd answer you directly - plainly, with the actual steps named. Some cover money moving in and out, some cover signing in or checking whether your state is eligible. If yours isn't here, open live chat inside your account wallet and we'll reply to the address on your profile.

Access depends on state law and eligible states, and we review that list as rules change. Check the eligibility page before you open an account, or ask live chat with your ZIP code.

PayPal, Venmo and Play+ are the three we support, along with online banking and debit cards where your state allows. You'll see the live options in the cashier once you're signed in.

Money can't leave an account until we know who holds it. You upload a government ID and proof of address one time, and the verified result stays on file for later withdrawal requests.

Open PayPal, send to the account number the cashier displays, and confirm with your PIN. The balance moves into your account wallet, and the transaction appears in your history for your records.

Slots, live dealer tables and our sportsbook sit in the same lobby - titles like Motor City Legends, High Limit Roulette and Big Sky Aviator Climb, plus NFL Football Player Props and same-game parlays on the NBA, MLB and college football.

Open live chat from your account wallet and an agent can see the transaction or setting you're asking about. Or email us with screenshots of the PayPal, Venmo or Play+ receipt involved.
Reference

FAQ

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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