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Terms Conditions That Actually Tell You Something

These terms set out how your pequino account works — what you agree to when you open one, how we handle payments through PayPal, Venmo, and Play+, and what governs access depending on where you're located.

US-eligible states onlyPayPal, Venmo, Play+ coveredAccount-holder age verification requiredState law governs accessSubject to change with notice

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What These Terms Cover and How They Apply

pequino Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

By opening an account with us, you confirm that you meet the age requirement in your state, that you're accessing the platform from an eligible state, and that the information you've provided is accurate. These terms apply to every part of your account — deposits, withdrawals,

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wallet activity, and how you communicate with our support team. Payment activity through PayPal, Venmo, and Play+ is subject to both these terms and the terms of those respective services. We may update these terms at any time; when we do, we'll post the revised version
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here and note the change date. Continuing to use your account after a posted update means you've accepted the new terms. If any section of these terms conflicts with applicable state law, the state law controls. You're responsible for reviewing these terms periodically. Nothing here constitutes
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a warranty, and no verbal or written statement outside this document alters your agreement with us unless it's formally incorporated into a revised version of this page.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Questions about a specific clause, a payment dispute, or an account restriction tied to these terms? We have three direct paths. Each one connects you to a team member who can pull up your account and address the terms-related issue specifically — not a generic response queue.

Team online

Live Chat

Open the chat window from your account dashboard to raise a terms or account-restriction question. A team member reviews your account details directly during the conversation.

Email Support

Send terms-related questions or formal written requests to our support address shown in your account settings. We respond with a reference number so you can track the thread.

Account Help Center

Your account's Help section contains the current version of these terms, your consent history, and a direct link to submit a terms-change request or data inquiry.

HOW WE HANDLE THIS

Account Security, Data, and Your Rights Under These Terms

We store the personal and financial information you provide — including your PayPal email, Venmo handle, or Play+ card details — in encrypted form and use it only for account operation, identity verification, and payment processing. You can request a copy of the data we hold or ask us to correct it by contacting support through live chat or the email address in your account settings. Account security is your shared responsibility: keep your login credentials private, and notify us immediately if you suspect unauthorized access.

Data Handling Personal and payment data — including PayPal, Venmo, and Play+ details — is encrypted at rest and in transit. We do not sell your data to third parties outside of what payment processing requires.

Cookie Use We use session and preference cookies to keep your account active and remember your settings. You can manage cookie preferences in your browser, though some account functions depend on session cookies to work.

Data Retention We retain your account records for the period required by applicable state law after your account is closed. You may request deletion of non-required data by submitting a written request through support.

Requesting Changes To update, correct, or request removal of your account information, contact us via live chat or email. We'll confirm your identity first, then process the request within the timeframe state law allows.

Common Questions About These Terms

The questions below come from real account interactions. If your question isn't here, the quickest path is live chat — pull up your account and ask directly so we can give you a terms-specific answer, not a general one.

Yes, we update these terms when our policies or payment processes change. We post the revised version here with the updated date. Continued account use after that date means you've accepted the changes.

Access depends on your state's laws. We do not claim nationwide availability. Check whether online casino or sportsbook activity is permitted in your state before opening or continuing to use your account.

Yes. When you link PayPal or Venmo to your account, those transactions are subject to both our terms and the respective service's own terms. Play+ prepaid card activity is treated the same way.

Submit a data request through live chat or the support email in your account settings. We verify your identity first, then provide the records we hold within the timeframe required by applicable state law.

You can close your account at any time by contacting support. We retain records required by state law after closure. Non-required data can be deleted upon written request submitted through your account's Help section.

State law controls in that situation. Any clause that conflicts with applicable law in your state is unenforceable to that extent, and the rest of the terms remain in effect for your account.

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